It goes back more than a decade when I was a seafarer. A frequency converter on the aft winch had failed during testing when we were just about to win a big contract. The chief engineer reported the matter to the office and the immediate response was, “who is the electrician onboard and why did he leave the tests for the last minute?”
The Chief engineer invited engine staff to his office. While the engineers were busy reviewing manuals and drawings, the chief engineer asked the motorman, “Reynold what do you think?” In less than a second Reynold responded, “Chief maybe we should try the frequency converter in the forward store as a temporary replacement, it looks the same. Can I go and check?”
Reynold fixed the problem and we won the contract.
Workers hold wealth of knowledge but are we truly listening to them?